TERMS OF SERVICE

TERMS OF SERVICE:

*** WE WILL NOT BE ACCEPTING RETURNS OR EXCHANGES AT THIS MOMENT. PLEASE MAKE SURE YOUR ARE AWARE BEFORE FINALIZING YOUR ORDER.
Shipment Delays: We appreciate your patience with shipping delays. Due to the increased order volume it can take us an addition 2-3 days to process and ship your order and provide tracking information. Keep an eye out for email tracking confirmation, we will send updates via email.

Where's my order ? I haven't received tracking info? We appreciate your business during this time. We are working as quickly as possible with limited staff to get your order out.
Tracking info becomes available once our carrier partners pick up and scan your package. We will send you tracking information once your order has shipped, it is up to you to be checking this daily for updated tracking info. Please note USPS is having internal delays in their system, please allow 2-4 days for it to show actual live updates.

Item showing delivered but it's not here ?: Please contact your local USPS office and give them your tracking info. They will be able to further assist you as additional shipping info is out of our control. Due to delays on status of your order via USPS it may show delivered but your item could actually arrive 2-5 days after it shows delivered on your status. Please keep in touch with them as we don't have additional info about delivery questions or where your package is.

I need to cancel my order after I placed it : Once your order is placed, we start working on it right away. At this time, we are unable to cancel or delay orders even if they have not shipped.
You can send it back within 7 business days of receiving your order. Store credit will only be issued as we do not do refunds.

RETURN POLICY

RETURNS & EXCHANGES
***WE WILL NOT BE ACCEPTING RETURNS OR EXCHANGES AT THIS MOMENT. PLEASE MAKE SURE YOUR ARE AWARE BEFORE FINALIZING YOUR ORDER.
However, if jewelry has a manufacturer’s defect upon arrival, we will gladly offer store credit if item is returned within 10
days.
ALL returned items must be unworn, unused and in the original condition/packaging. Must email customer support immediately (with 24 hours) upon delivery about the issue.
* We are not responsible for shipping charges to/from on orders for return.
* Fybencia has the right to refuse returns not meeting these requirements.

Please ensure the item(s) sent back is via a traceable and/or insurable method as Fybencia is not responsible for any returned packages not received.
Custom Orders, Earrings and Sale items are
FINAL SALE. No other discounts or promotions can be combined or will be honored on sale items.

PACKAGE PROTECTION

Fybencia is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

WARRANTY / REPAIRS

Fybencia does not offer warranties at this time. If item arrives with a manufacturing defect, contact us immediately (within 24 hours) of delivery. We will issue a store credit if receipt of item is within 10 days of delivery.

SHIPPING

Orders could take up to 2-3 business days to process unless otherwise stated on the product description or busy holiday season. You will receive an email with tracking information and an estimated delivery once your order ships to the address provided at checkout.

If your item has not arrived please check your tracking info and call your local post office for more details. FYBENCIA is not Liable for lost or stolen packages. We will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.

Need it in a hurry? At this time due to COVID -19 we are not offering express shipping.
Please allow up to 7 business days for any custom item to be made and shipped. Any type of ''custom items'' are
final sale

INTERNATIONAL SHIPPING NOW AVAILABLE : Orders outside of the U.S delivery estimate is 5-6 business days.
If your item has not arrived please check your tracking info and call your local post office for more details.
FYBENCIA is not Liable for lost or stolen packages. We will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.

ROUTE + FYBENCIA SHIPPING PROTECTION
FYBENCIA is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.